Do you offer exchanges?


We offer an exchange only return policy on any eligible unworn and unwashed merchandise and unused media (see terms of service for list of eligible items). 

If you find it necessary to exchange any part of your order, please contact us and we will initiate the exchange process. Please note you will be responsible for all postage. Once your merchandise has been returned, we will either issue credit toward the specific collection your purchase was from for the total value of your exchange or ship you the product you wish to exchange for. If you have any questions, please submit a ticket via our virtual assistant (close this article and click No to open a ticket) or contact us at orders@thehyv.net.


Was this article helpful?