1. How do I receive my digital item after purchase?
Once your payment is completed, your digital item (grimoire, attunement, or artwork) will be available in three ways:
- Thank You Page: A download link will appear immediately after your purchase.
- Account Page: You can find your download link under "Orders" in your account.
- Email Notification: A confirmation email will be sent with a direct link to your download.
2. What should I do if I don’t receive my download link?
If you don't see the download link, follow these steps:
- Check your spam or junk folder—sometimes emails may be filtered incorrectly.
- Verify your email address—ensure you provided a valid and correct email during checkout.
- Contact us—if you've checked the above and still haven't received your email, reach out to our support team for assistance.
3. Is there a limit on how many times I can download my item?
Yes, you can download your digital item up to 10 times. If you reach this limit and need further access, contact support.
4. Can I download my item on multiple devices?
Yes, you can download your purchase on different devices, as long as you do not exceed the 10-download limit.
5. What file format will my digital item be in?
Most digital items are provided in PDF format for easy access. However, attunements or artwork may come in different formats such as MP3 (audio) or high-resolution PNG/JPG files.
6. Do digital purchases expire?
No, your digital purchase does not expire, but you must download it within the 10-download limit.
7. Can I share my digital download with others?
No, all digital downloads are for personal use only. Sharing, reselling, or redistributing them is strictly prohibited.
8. What happens if I lose my download after using all 10 attempts?
If you lose access after reaching the 10-download limit, please contact customer support with your order details for further assistance.
9. Can I get a refund for a digital item?
Due to the nature of digital downloads, all sales are final and non-refundable once the file has been accessed.
10. Who can I contact for support?
If you experience any issues, you can reach out via our customer support page or email us directly. Be sure to include your order number for faster assistance.