Why hasn't anyone emailed me back?

The biggest reason you haven't heard from us is because our emails may be going to your spam folder.  Please add orders@thehyv.net to your safe senders list to ensure proper communication.

Beyond that, we aim to respond to everyone's emails within 48 business hours, with our business hours being Monday - Friday 9 am -  5 pm PST.

Busy seasons (which include but are not limited to holidays, limited drops, etc.) may increase our response time. Rest assured, you are not being ignored. We will get to you as soon as we humanely can, with our goal being 48 business hours.  

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