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Frequently Asked Questions
Frequently Asked Questions
  • General
    • Can I cancel my order?
    • Can I edit/change my order before it ships?
    • Contact Us
    • Do you charge any duties or international taxes?
    • Do you charge sales tax?
    • Do you offer exchanges?
    • Do you offer refunds?
    • My item does not look like the product photo!
    • My item is out of stock
    • My order arrived without my poster?
    • There are multiple charges on my card / my card has been charged but my order didn't go through! What's going on?
    • What is ViaBill monthly payments?
    • Where can I find [x] item / do you still sell [x]?
    • Where is my order?
    • Why isn't my tracking number working?
    • Will you restock [x] item?
    • Why hasn't anyone emailed me back?
    • Care Instructions
    • Are children used to make your products?
    • Are your collections licensed?
    • Can I buy in bulk?
    • Can I get a discount?
    • Can I pay in installments?
    • Can I pre-order an item?
    • Can I resell this?
    • Can I send my purchase as a gift without a receipt?
    • Color or image guarantee
    • Do you gift wrap?
    • Do you have a blog?
    • Do you have a catalog?
    • Do you have a loyalty or rewards program?
    • Do you have a physical store I can visit?
    • Do you have a size chart or guide?
    • Do you have coupons?
    • Do you have resellers or other retailers?
    • Do you sell gift cards?
    • Do you support charity?
    • Follow us on Social Media
    • Hours of Operation
    • How can I learn more about you?
    • How do I care for my item?
    • How do I change my email address?
    • How do I change my password?
    • How do I confirm an item is available for purchase?
    • How do I file a complaint?
    • How do I know if this is a genuine item?
    • How do I know which size is best for me?
    • How do I subscribe to your newsletter?
    • How do I track my package?
    • How do I unsubscribe?
    • How long will it take to receive my order?
    • I didn't receive or I lost my confirmation email
    • Is this website secure?
    • What are my color and size options?
    • What does pre-order mean?
    • What if my item doesn't fit me right?
    • What is the item's price?
    • What is your privacy policy?
    • What is your telephone number?
    • What payment methods do you accept?
    • Where are you located?
    • Where are your products made?
    • Where do I find my order number?
    • Where is my shipping tracking number or link?
    • Where is your store?
    • Why did I receive an error message while placing my order?
    • Why is my Paypal not working?
    • 64 more articles…
  • Shipping
    • Can you expedite shipping?
    • Can you ship lighters internationally or via express methods?
    • Can you ship somewhere other than my home address?
    • Can you ship to my hotel?
    • Do you charge a restocking fee?
    • Do you cover shipping for returns?
    • Do you offer free shipping?
    • How do I change my shipping address?
    • How long will shipping take?
    • How much will shipping cost?
    • I think my package was lost or stolen. What do I do now?
    • My item was damaged in transit
    • My item was shipped but did not arrive
    • My items was stolen
    • What are my shipping options?
    • What countries do you ship to?
    • What kind of packaging do you use?
    • When will my item ship?
    • When/Where do you ship from?
    • 16 more articles…
  • Returns & Exchanges
    • Are any items not eligible for returns or exchanges?
    • How do I track the status of my return or refund?
    • How long do I have to exchange an item?
    • My order was returned to sender. What can I do?
    • What if my item doesn't fit?
    • What is your returns policy?
    • 3 more articles…

Returns & Exchanges

6 articles

Are any items not eligible for returns or exchanges?

Updated on January 21, 2021

How do I track the status of my return or refund?

Updated on February 3, 2021

How long do I have to exchange an item?

Updated on December 1, 2020

My order was returned to sender. What can I do?

Updated on February 3, 2021

What if my item doesn't fit?

Updated on July 20, 2021

What is your returns policy?

Updated on February 3, 2021


We run on Gobot
  • Home
  • General
  • Can I cancel my order?
  • Can I edit/change my order before it ships?
  • Contact Us
  • Do you charge any duties or international taxes?
  • Do you charge sales tax?
  • Do you offer exchanges?
  • Do you offer refunds?
  • My item does not look like the product photo!
  • My item is out of stock
  • My order arrived without my poster?
  • There are multiple charges on my card / my card has been charged but my order didn't go through! What's going on?
  • What is ViaBill monthly payments?
  • Where can I find [x] item / do you still sell [x]?
  • Where is my order?
  • Why isn't my tracking number working?
  • Will you restock [x] item?
  • Why hasn't anyone emailed me back?
  • Care Instructions
  • Are children used to make your products?
  • Are your collections licensed?
  • Can I buy in bulk?
  • Can I get a discount?
  • Can I pay in installments?
  • Can I pre-order an item?
  • Can I resell this?
  • Can I send my purchase as a gift without a receipt?
  • Color or image guarantee
  • Do you gift wrap?
  • Do you have a blog?
  • Do you have a catalog?
  • Do you have a loyalty or rewards program?
  • Do you have a physical store I can visit?
  • Do you have a size chart or guide?
  • Do you have coupons?
  • Do you have resellers or other retailers?
  • Do you sell gift cards?
  • Do you support charity?
  • Follow us on Social Media
  • Hours of Operation
  • How can I learn more about you?
  • How do I care for my item?
  • How do I change my email address?
  • How do I change my password?
  • How do I confirm an item is available for purchase?
  • How do I file a complaint?
  • How do I know if this is a genuine item?
  • How do I know which size is best for me?
  • How do I subscribe to your newsletter?
  • How do I track my package?
  • How do I unsubscribe?
  • How long will it take to receive my order?
  • I didn't receive or I lost my confirmation email
  • Is this website secure?
  • What are my color and size options?
  • What does pre-order mean?
  • What if my item doesn't fit me right?
  • What is the item's price?
  • What is your privacy policy?
  • What is your telephone number?
  • What payment methods do you accept?
  • Where are you located?
  • Where are your products made?
  • Where do I find my order number?
  • Where is my shipping tracking number or link?
  • Where is your store?
  • Why did I receive an error message while placing my order?
  • Why is my Paypal not working?
  • Shipping
  • Can you expedite shipping?
  • Can you ship lighters internationally or via express methods?
  • Can you ship somewhere other than my home address?
  • Can you ship to my hotel?
  • Do you charge a restocking fee?
  • Do you cover shipping for returns?
  • Do you offer free shipping?
  • How do I change my shipping address?
  • How long will shipping take?
  • How much will shipping cost?
  • I think my package was lost or stolen. What do I do now?
  • My item was damaged in transit
  • My item was shipped but did not arrive
  • My items was stolen
  • What are my shipping options?
  • What countries do you ship to?
  • What kind of packaging do you use?
  • When will my item ship?
  • When/Where do you ship from?
  • Returns & Exchanges
  • Are any items not eligible for returns or exchanges?
  • How do I track the status of my return or refund?
  • How long do I have to exchange an item?
  • My order was returned to sender. What can I do?
  • What if my item doesn't fit?
  • What is your returns policy?