language selection globeSelect Language ▾
Frequently Asked Questions
Frequently Asked Questions
  • General
    • Can I cancel my order?
    • Can I edit/change my order before it ships?
    • Contact Us
    • Do you charge any duties or international taxes?
    • Do you charge sales tax?
    • Do you offer exchanges?
    • Do you offer refunds?
    • My item does not look like the product photo!
    • My item is out of stock
    • My order arrived without my poster?
    • There are multiple charges on my card / my card has been charged but my order didn't go through! What's going on?
    • What is ViaBill monthly payments?
    • Where can I find [x] item / do you still sell [x]?
    • Where is my order?
    • Why isn't my tracking number working?
    • Will you restock [x] item?
    • Why hasn't anyone emailed me back?
    • Care Instructions
    • Are children used to make your products?
    • Are your collections licensed?
    • Can I buy in bulk?
    • Can I get a discount?
    • Can I pay in installments?
    • Can I pre-order an item?
    • Can I resell this?
    • Can I send my purchase as a gift without a receipt?
    • Color or image guarantee
    • Do you gift wrap?
    • Do you have a blog?
    • Do you have a catalog?
    • Do you have a loyalty or rewards program?
    • Do you have a physical store I can visit?
    • Do you have a size chart or guide?
    • Do you have coupons?
    • Do you have resellers or other retailers?
    • Do you sell gift cards?
    • Do you support charity?
    • Follow us on Social Media
    • Hours of Operation
    • How can I learn more about you?
    • How do I care for my item?
    • How do I change my email address?
    • How do I change my password?
    • How do I confirm an item is available for purchase?
    • How do I file a complaint?
    • How do I know if this is a genuine item?
    • How do I know which size is best for me?
    • How do I subscribe to your newsletter?
    • How do I track my package?
    • How do I unsubscribe?
    • How long will it take to receive my order?
    • I didn't receive or I lost my confirmation email
    • Is this website secure?
    • What are my color and size options?
    • What does pre-order mean?
    • What if my item doesn't fit me right?
    • What is the item's price?
    • What is your privacy policy?
    • What is your telephone number?
    • What payment methods do you accept?
    • Where are you located?
    • Where are your products made?
    • Where do I find my order number?
    • Where is my shipping tracking number or link?
    • Where is your store?
    • Why did I receive an error message while placing my order?
    • Why is my Paypal not working?
    • 64 more articles…
  • Shipping
    • Can you expedite shipping?
    • Can you ship lighters internationally or via express methods?
    • Can you ship somewhere other than my home address?
    • Can you ship to my hotel?
    • Do you charge a restocking fee?
    • Do you cover shipping for returns?
    • Do you offer free shipping?
    • How do I change my shipping address?
    • How long will shipping take?
    • How much will shipping cost?
    • I think my package was lost or stolen. What do I do now?
    • My item was damaged in transit
    • My item was shipped but did not arrive
    • My items was stolen
    • What are my shipping options?
    • What countries do you ship to?
    • What kind of packaging do you use?
    • When will my item ship?
    • When/Where do you ship from?
    • 16 more articles…
  • Returns & Exchanges
    • Are any items not eligible for returns or exchanges?
    • How do I track the status of my return or refund?
    • How long do I have to exchange an item?
    • My order was returned to sender. What can I do?
    • What if my item doesn't fit?
    • What is your returns policy?
    • 3 more articles…

Shipping

19 articles

Can you expedite shipping?

Updated on December 7, 2020

Can you ship lighters internationally or via express methods?

Updated on January 24, 2021

Can you ship somewhere other than my home address?

Updated on December 7, 2020

Can you ship to my hotel?

Updated on December 7, 2020

Do you charge a restocking fee?

Updated on December 1, 2020

Do you cover shipping for returns?

Updated on January 21, 2021

Do you offer free shipping?

Updated on December 7, 2020

How do I change my shipping address?

Updated on January 23, 2021

How long will shipping take?

Updated on February 7, 2021

How much will shipping cost?

Updated on November 7, 2020

I think my package was lost or stolen. What do I do now?

Updated on December 8, 2020

My item was damaged in transit

Updated on December 1, 2020

My item was shipped but did not arrive

Updated on December 1, 2020

My items was stolen

Updated on December 1, 2020

What are my shipping options?

Updated on January 25, 2021

What countries do you ship to?

Updated on February 16, 2021

What kind of packaging do you use?

Updated on December 27, 2020

When will my item ship?

Updated on January 18, 2021

When/Where do you ship from?

Updated on November 7, 2020


We run on Gobot
  • Home
  • General
  • Can I cancel my order?
  • Can I edit/change my order before it ships?
  • Contact Us
  • Do you charge any duties or international taxes?
  • Do you charge sales tax?
  • Do you offer exchanges?
  • Do you offer refunds?
  • My item does not look like the product photo!
  • My item is out of stock
  • My order arrived without my poster?
  • There are multiple charges on my card / my card has been charged but my order didn't go through! What's going on?
  • What is ViaBill monthly payments?
  • Where can I find [x] item / do you still sell [x]?
  • Where is my order?
  • Why isn't my tracking number working?
  • Will you restock [x] item?
  • Why hasn't anyone emailed me back?
  • Care Instructions
  • Are children used to make your products?
  • Are your collections licensed?
  • Can I buy in bulk?
  • Can I get a discount?
  • Can I pay in installments?
  • Can I pre-order an item?
  • Can I resell this?
  • Can I send my purchase as a gift without a receipt?
  • Color or image guarantee
  • Do you gift wrap?
  • Do you have a blog?
  • Do you have a catalog?
  • Do you have a loyalty or rewards program?
  • Do you have a physical store I can visit?
  • Do you have a size chart or guide?
  • Do you have coupons?
  • Do you have resellers or other retailers?
  • Do you sell gift cards?
  • Do you support charity?
  • Follow us on Social Media
  • Hours of Operation
  • How can I learn more about you?
  • How do I care for my item?
  • How do I change my email address?
  • How do I change my password?
  • How do I confirm an item is available for purchase?
  • How do I file a complaint?
  • How do I know if this is a genuine item?
  • How do I know which size is best for me?
  • How do I subscribe to your newsletter?
  • How do I track my package?
  • How do I unsubscribe?
  • How long will it take to receive my order?
  • I didn't receive or I lost my confirmation email
  • Is this website secure?
  • What are my color and size options?
  • What does pre-order mean?
  • What if my item doesn't fit me right?
  • What is the item's price?
  • What is your privacy policy?
  • What is your telephone number?
  • What payment methods do you accept?
  • Where are you located?
  • Where are your products made?
  • Where do I find my order number?
  • Where is my shipping tracking number or link?
  • Where is your store?
  • Why did I receive an error message while placing my order?
  • Why is my Paypal not working?
  • Shipping
  • Can you expedite shipping?
  • Can you ship lighters internationally or via express methods?
  • Can you ship somewhere other than my home address?
  • Can you ship to my hotel?
  • Do you charge a restocking fee?
  • Do you cover shipping for returns?
  • Do you offer free shipping?
  • How do I change my shipping address?
  • How long will shipping take?
  • How much will shipping cost?
  • I think my package was lost or stolen. What do I do now?
  • My item was damaged in transit
  • My item was shipped but did not arrive
  • My items was stolen
  • What are my shipping options?
  • What countries do you ship to?
  • What kind of packaging do you use?
  • When will my item ship?
  • When/Where do you ship from?
  • Returns & Exchanges
  • Are any items not eligible for returns or exchanges?
  • How do I track the status of my return or refund?
  • How long do I have to exchange an item?
  • My order was returned to sender. What can I do?
  • What if my item doesn't fit?
  • What is your returns policy?