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Frequently Asked Questions

Frequently Asked Questions

General

Shipping

Returns & Exchanges

Can you ship somewhere other than my home address?

Category: Shipping

Last updated on December 7, 2020

Yes, we can ship to any valid address.

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Shipping
Can you expedite shipping?
Can you ship lighters internationally or via express methods?
Can you ship somewhere other than my home address?
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Do you offer free shipping?
How do I change my shipping address?
How long will shipping take?
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I think my package was lost or stolen. What do I do now?
My item was damaged in transit
My item was shipped but did not arrive
My items was stolen
What are my shipping options?
What countries do you ship to?
What kind of packaging do you use?
When will my item ship?
When/Where do you ship from?

Returns & Exchanges
Are any items not eligible for returns or exchanges?
How do I track the status of my return or refund?
How long do I have to exchange an item?
My order was returned to sender. What can I do?
What if my item doesn't fit?
What is your returns policy?