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Frequently Asked Questions

Frequently Asked Questions

General

Shipping

Returns & Exchanges

Where are you located?

Category: General

Last updated on December 8, 2020

We are located in beautiful Los Angeles, CA!

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General
Can I cancel my order?
Can I edit/change my order before it ships?
Contact Us
Do you charge any duties or international taxes?
Do you charge sales tax?
Do you offer exchanges?
Do you offer refunds?
My item does not look like the product photo!
My item is out of stock
My order arrived without my poster?
There are multiple charges on my card / my card has been charged but my order didn't go through! What's going on?
What is ViaBill monthly payments?
Where can I find [x] item / do you still sell [x]?
Where is my order?
Why isn't my tracking number working?
Will you restock [x] item?
Why hasn't anyone emailed me back?
Care Instructions
Are children used to make your products?
Are your collections licensed?
Can I buy in bulk?
Can I get a discount?
Can I pay in installments?
Can I pre-order an item?
Can I resell this?
Can I send my purchase as a gift without a receipt?
Color or image guarantee
Do you gift wrap?
Do you have a blog?
Do you have a catalog?
Do you have a loyalty or rewards program?
Do you have a physical store I can visit?
Do you have a size chart or guide?
Do you have coupons?
Do you have resellers or other retailers?
Do you sell gift cards?
Do you support charity?
Follow us on Social Media
Hours of Operation
How can I learn more about you?
How do I care for my item?
How do I change my email address?
How do I change my password?
How do I confirm an item is available for purchase?
How do I file a complaint?
How do I know if this is a genuine item?
How do I know which size is best for me?
How do I subscribe to your newsletter?
How do I track my package?
How do I unsubscribe?
How long will it take to receive my order?
I didn't receive or I lost my confirmation email
Is this website secure?
What are my color and size options?
What does pre-order mean?
What if my item doesn't fit me right?
What is the item's price?
What is your privacy policy?
What is your telephone number?
What payment methods do you accept?
Where are you located?
Where are your products made?
Where do I find my order number?
Where is my shipping tracking number or link?
Where is your store?
Why did I receive an error message while placing my order?
Why is my Paypal not working?

Shipping
Can you expedite shipping?
Can you ship lighters internationally or via express methods?
Can you ship somewhere other than my home address?
Can you ship to my hotel?
Do you charge a restocking fee?
Do you cover shipping for returns?
Do you offer free shipping?
How do I change my shipping address?
How long will shipping take?
How much will shipping cost?
I think my package was lost or stolen. What do I do now?
My item was damaged in transit
My item was shipped but did not arrive
My items was stolen
What are my shipping options?
What countries do you ship to?
What kind of packaging do you use?
When will my item ship?
When/Where do you ship from?

Returns & Exchanges
Are any items not eligible for returns or exchanges?
How do I track the status of my return or refund?
How long do I have to exchange an item?
My order was returned to sender. What can I do?
What if my item doesn't fit?
What is your returns policy?