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Frequently Asked Questions

Frequently Asked Questions

General

Shipping

Returns & Exchanges

Do you gift wrap?

Category: General

Last updated on December 8, 2020

Sorry, but we currently do not gift wrap.

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Will you restock [x] item?
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Care Instructions
Are children used to make your products?
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Can I buy in bulk?
Can I get a discount?
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Can I pre-order an item?
Can I resell this?
Can I send my purchase as a gift without a receipt?
Color or image guarantee
Do you gift wrap?
Do you have a blog?
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Do you have a loyalty or rewards program?
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Do you have a size chart or guide?
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Do you sell gift cards?
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Hours of Operation
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How do I care for my item?
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How long will it take to receive my order?
I didn't receive or I lost my confirmation email
Is this website secure?
What are my color and size options?
What does pre-order mean?
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What is the item's price?
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What payment methods do you accept?
Where are you located?
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Shipping
Can you expedite shipping?
Can you ship lighters internationally or via express methods?
Can you ship somewhere other than my home address?
Can you ship to my hotel?
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Do you cover shipping for returns?
Do you offer free shipping?
How do I change my shipping address?
How long will shipping take?
How much will shipping cost?
I think my package was lost or stolen. What do I do now?
My item was damaged in transit
My item was shipped but did not arrive
My items was stolen
What are my shipping options?
What countries do you ship to?
What kind of packaging do you use?
When will my item ship?
When/Where do you ship from?

Returns & Exchanges
Are any items not eligible for returns or exchanges?
How do I track the status of my return or refund?
How long do I have to exchange an item?
My order was returned to sender. What can I do?
What if my item doesn't fit?
What is your returns policy?