Why isn't my tracking number working?

Please note that it can take up to 48 business hours for tracking numbers to become active. Unfortunately we can't provide additional information on the status of your shipment until your tracking number becomes active.

If it has been longer than 48 business hours and your tracking number still isn’t working, feel free to contact us by submitting a ticket via our virtual assistant. After closing out this article, click "No" and submit a ticket.

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