RETURN POLICY
Domestic USA clients have 30 days to trial the kit. Should they choose to return, the client will pay a trial fee of 20USD that includes shipping and handling.
*In order to be eligible, all items from the original package must be included: the Lashify Storage Box, the Control Kit™, Fuse Control™ Wand, (2) Gossamer® cartridges, Whisper Light™ Dual-Sided Bond, Glass, and Wandoms. If you received free lashes, they must be returned as well in original packaging.
*Control Kit™ returns are subject to a return processing fee that is subtracted from the refund total.
Please make returns here.
All other Lashify® products are final sale
- All sale and promotional items are final sale.
- Lashify Luxe-Box VIP membership orders are non-refundable
- We only give Store Credit for Control Kit's purchased with a coupon.
- Shipping fees are non-refundable
- Return processing fee is either $7.00 or $18.00
- Please allow 2-3 weeks processing time for refunds
- For any questions or concerns please email concierge@lashify.com
- Please keep in mind that lash lengths will appear different on individuals depending on eye shape and lid space. Items will not be replaced or exchanged. Lashify reserves the right to refuse returns at any time.
- In the rare event that you experience a quality issue, please contact the Concierge right away. Images or video clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your full packing slip. This slip is required in order to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case by case basis. Lashify conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand.
- All international sales are final sale.