We want you to love your Lashify, and encourage you to reach out with any questions or even book a personalized tutorial with one of our educators so you’re set up for lash success. BUT, you can absolutely return your Control Kit within 30 days of delivery for money back minus a non negotiable $20 USD return fee.
*Control Kits Purchases with a discount code or on sale will only be eligible to receive Store Credit for the return.**Please note: Currently we do not accept returns on International orders.
Please make sure the following is included when you return your kit to ensure we process your return swiftly:
- The Control Kit™ must be in its magnetic cardboard Lashify Storage Box with its foam- Please include the Fuse Control™ Wand, Wandoms™, Whisper Light™ Dual-Sided Bond, Glass, and two Gossamer™ cartridges (empty without the Gossamer lashes is fine but the cartridges need to be included)-
Any promotional items redeemed via coupon need to be returned sealed.
https://lashify.com/pages/shipping-return-policy
We are unable to accept the return if any part of the Control Kit, including cartridges (empty is fine) or the Storage Box is not included. We do not accept returns or exchanges on any of our other items. All other items are final sale/non-refundable. Non-accepted items that are sent in will not be sent back or compensated.
Please click the link to begin your return. It will ask for the order number as well as your zip code or email: https://lashify.loopreturns.com/#/