In the rare event that you experience a quality issue, please contact the Concierge team right away. Images or videos clearly showing the problem must be provided within a week of delivery, along with a detailed description and a photograph of your packing slip. This slip is required as a means to rectify any issues. Refunds or credits are not guaranteed and are reviewed on a case-by-case basis. Lashify conducts strict quality control processes where orders are checked and verified before being processed and packed. If an issue is determined, we will do our best to satisfactorily resolve the matter at hand. Email concierge@lashify.com or text them at 323-543-4400.