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Frequently Asked Questions
Frequently Asked Questions
  • Orders
    • A Gossamer is Loose in the Clamshell
    • Edit my Order
    • Marked Delivered - Not received
    • Shipped to the Wrong Address
    • Update an Order
    • Help! There's a Problem with my Order
    • 3 more articles…
  • Shipping
    • Can I Track my Order
    • How Long Does Shipping Take
    • International Shipping
    • Local Pickup
    • Shipping Terms & Conditions
    • What is Route Shipping Protection
    • 3 more articles…
  • Lashify
    • Contact Customer Service
    • Do You Offer a Pro Program
    • Intellectual Property
    • Picking The Right Control Kit
    • What is Lashify
    • What is the Control Kit
    • What is a Gossamer
    • How Long Does it Last
    • Is it Easy to Apply
    • How Much Does it Cost
    • Is it Waterproof
    • Is it Cruelty-Free
    • Is it Hypoallergenic?
    • Is it Recyclable
    • The Difference Between Core and Volume Gossamers
    • All About The Curls
    • Does Lashify Offer Lashes/Gossamer in Other Colors
    • Do You Sell Gift Cards
    • The Thinnest and Thickest Lash Lashify Has
    • How Do I Care for my Fuse Control Wand
    • My Bond is Leaking
    • The Difference Between Whisper Light White and Whisper Light Black
    • 19 more articles…
  • Subscription
    • Can I Cancel my Membership
    • How do I switch from Luxe to X?
    • How to remove a subscription item
    • How to Skip an Order
    • How to Update Luxe, Luxe 365 or VIP subscription box address
    • Is Luxe-Box Available For International Customers
    • When will my first Luxe Box Ship?
    • 4 more articles…
  • Application
    • Best Gossamer Length For Me
    • Can I Reuse it
    • Can I Wear Eye Makeup
    • Help! My Gossamers Don't Last/Slide Off
    • How Do I Remove my Gossamers
    • Can I Use Lash Serum
    • Can I Wear with Contacts
    • How Do I Remove That Lashes
    • Remove Makeup Without Disturbing My Lashes
    • Is Night Bond a bond
    • Can I Work Out with Gossamers On
    • Can I Fuse Without a Fuse Control Wand
    • My Whisper Light is Sticky and Clumpy
    • Can I Use My Own Glue and Tweezers with Gossamers
    • How Do I Wash my Face Without Removing the Gossamers
    • It's Stuck in the Cartridge and Won't Come Out
    • Will This Cause Damage
    • Broken Gossamers
    • Achieve an Open Eye Look
    • Do I Need to "Seal" my Gossamers
    • Do You Offer One on One Tutorials
    • Can I Wear Contacts
    • How to Do Double/Triple Bonding
    • I'm Allergic to Extensions
    • I Have Sensitive Eyes
    • What is Eye Chemistry
    • List of Ingredients to Avoid in Your Lash Prep
    • How Long Until by Bond is Tacky
    • Preventing Your Wand From Getting Sticky
    • Are You in Youtube
    • Do I Need to Fuse with Wandoms on my Fuse Control Wand
    • Spanish Tutorials
    • What is Defcon 5
    • What is Double Sealing
    • What is Heat Fusing
    • What is Stacking
    • What is the Lockdown Method
    • 34 more articles…
  • Coupons & Discounts
    • How to Apply a Discount Code
    • Can I Use Two Coupons
    • I Forgot to Use my Promo Code
    • My Code Isn’t Working
  • Return
    • How Do I Return
    • How to: Return the Control Kit
    • Return Policy
    • Do You Accept Exchanges
  • Payments
    • Update Credit Card
    • What Is Afterpay / Sezzle
  • Publicity and Advertising
    • Brand Ambassadors and Affiliates
    • Do You Pay for Reviews
    • I'm an Influencer and I Want to Promote Your Product
    • We’re a Publication That Would Like to Feature Lashify

Shipping

6 articles

Can I Track my Order

Updated on November 4, 2021

How Long Does Shipping Take

How long is shipping/Processing

Updated on March 29, 2022

International Shipping

Updated on March 29, 2022

Local Pickup

Warehouse hours for Pickup/Store

Updated on September 19, 2022

Shipping Terms & Conditions

Updated on March 29, 2022

What is Route Shipping Protection

Updated on March 29, 2022


We run on Gobot
  • Home
  • Orders
  • A Gossamer is Loose in the Clamshell
  • Edit my Order
  • Marked Delivered - Not received
  • Shipped to the Wrong Address
  • Update an Order
  • Help! There's a Problem with my Order
  • Shipping
  • Can I Track my Order
  • How Long Does Shipping Take
  • International Shipping
  • Local Pickup
  • Shipping Terms & Conditions
  • What is Route Shipping Protection
  • Lashify
  • Contact Customer Service
  • Do You Offer a Pro Program
  • Intellectual Property
  • Picking The Right Control Kit
  • What is Lashify
  • What is the Control Kit
  • What is a Gossamer
  • How Long Does it Last
  • Is it Easy to Apply
  • How Much Does it Cost
  • Is it Waterproof
  • Is it Cruelty-Free
  • Is it Hypoallergenic?
  • Is it Recyclable
  • The Difference Between Core and Volume Gossamers
  • All About The Curls
  • Does Lashify Offer Lashes/Gossamer in Other Colors
  • Do You Sell Gift Cards
  • The Thinnest and Thickest Lash Lashify Has
  • How Do I Care for my Fuse Control Wand
  • My Bond is Leaking
  • The Difference Between Whisper Light White and Whisper Light Black
  • Subscription
  • Can I Cancel my Membership
  • How do I switch from Luxe to X?
  • How to remove a subscription item
  • How to Skip an Order
  • How to Update Luxe, Luxe 365 or VIP subscription box address
  • Is Luxe-Box Available For International Customers
  • When will my first Luxe Box Ship?
  • Application
  • Best Gossamer Length For Me
  • Can I Reuse it
  • Can I Wear Eye Makeup
  • Help! My Gossamers Don't Last/Slide Off
  • How Do I Remove my Gossamers
  • Can I Use Lash Serum
  • Can I Wear with Contacts
  • How Do I Remove That Lashes
  • Remove Makeup Without Disturbing My Lashes
  • Is Night Bond a bond
  • Can I Work Out with Gossamers On
  • Can I Fuse Without a Fuse Control Wand
  • My Whisper Light is Sticky and Clumpy
  • Can I Use My Own Glue and Tweezers with Gossamers
  • How Do I Wash my Face Without Removing the Gossamers
  • It's Stuck in the Cartridge and Won't Come Out
  • Will This Cause Damage
  • Broken Gossamers
  • Achieve an Open Eye Look
  • Do I Need to "Seal" my Gossamers
  • Do You Offer One on One Tutorials
  • Can I Wear Contacts
  • How to Do Double/Triple Bonding
  • I'm Allergic to Extensions
  • I Have Sensitive Eyes
  • What is Eye Chemistry
  • List of Ingredients to Avoid in Your Lash Prep
  • How Long Until by Bond is Tacky
  • Preventing Your Wand From Getting Sticky
  • Are You in Youtube
  • Do I Need to Fuse with Wandoms on my Fuse Control Wand
  • Spanish Tutorials
  • What is Defcon 5
  • What is Double Sealing
  • What is Heat Fusing
  • What is Stacking
  • What is the Lockdown Method
  • Coupons & Discounts
  • How to Apply a Discount Code
  • Can I Use Two Coupons
  • I Forgot to Use my Promo Code
  • My Code Isn’t Working
  • Return
  • How Do I Return
  • How to: Return the Control Kit
  • Return Policy
  • Do You Accept Exchanges
  • Payments
  • Update Credit Card
  • What Is Afterpay / Sezzle
  • Publicity and Advertising
  • Brand Ambassadors and Affiliates
  • Do You Pay for Reviews
  • I'm an Influencer and I Want to Promote Your Product
  • We’re a Publication That Would Like to Feature Lashify