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Frequently Asked Questions
Frequently Asked Questions
  • Orders
    • A Gossamer is Loose in the Clamshell
    • Edit my Order
    • Marked Delivered - Not received
    • Shipped to the Wrong Address
    • Update an Order
    • Help! There's a Problem with my Order
    • 3 more articles…
  • Shipping
    • Can I Track my Order
    • How Long Does Shipping Take
    • International Shipping
    • Local Pickup
    • Shipping Terms & Conditions
    • What is Route Shipping Protection
    • 3 more articles…
  • Lashify
    • Contact Customer Service
    • Do You Offer a Pro Program
    • Intellectual Property
    • Picking The Right Control Kit
    • What is Lashify
    • What is the Control Kit
    • What is a Gossamer
    • How Long Does it Last
    • Is it Easy to Apply
    • How Much Does it Cost
    • Is it Waterproof
    • Is it Cruelty-Free
    • Is it Hypoallergenic?
    • Is it Recyclable
    • The Difference Between Core and Volume Gossamers
    • All About The Curls
    • Does Lashify Offer Lashes/Gossamer in Other Colors
    • Do You Sell Gift Cards
    • The Thinnest and Thickest Lash Lashify Has
    • How Do I Care for my Fuse Control Wand
    • My Bond is Leaking
    • The Difference Between Whisper Light White and Whisper Light Black
    • 19 more articles…
  • Subscription
    • Can I Cancel my Membership
    • How do I switch from Luxe to X?
    • How to remove a subscription item
    • How to Skip an Order
    • How to Update Luxe, Luxe 365 or VIP subscription box address
    • Is Luxe-Box Available For International Customers
    • When will my first Luxe Box Ship?
    • 4 more articles…
  • Application
    • Best Gossamer Length For Me
    • Can I Reuse it
    • Can I Wear Eye Makeup
    • Help! My Gossamers Don't Last/Slide Off
    • How Do I Remove my Gossamers
    • Can I Use Lash Serum
    • Can I Wear with Contacts
    • How Do I Remove That Lashes
    • Remove Makeup Without Disturbing My Lashes
    • Is Night Bond a bond
    • Can I Work Out with Gossamers On
    • Can I Fuse Without a Fuse Control Wand
    • My Whisper Light is Sticky and Clumpy
    • Can I Use My Own Glue and Tweezers with Gossamers
    • How Do I Wash my Face Without Removing the Gossamers
    • It's Stuck in the Cartridge and Won't Come Out
    • Will This Cause Damage
    • Broken Gossamers
    • Achieve an Open Eye Look
    • Do I Need to "Seal" my Gossamers
    • Do You Offer One on One Tutorials
    • Can I Wear Contacts
    • How to Do Double/Triple Bonding
    • I'm Allergic to Extensions
    • I Have Sensitive Eyes
    • What is Eye Chemistry
    • List of Ingredients to Avoid in Your Lash Prep
    • How Long Until by Bond is Tacky
    • Preventing Your Wand From Getting Sticky
    • Are You in Youtube
    • Do I Need to Fuse with Wandoms on my Fuse Control Wand
    • Spanish Tutorials
    • What is Defcon 5
    • What is Double Sealing
    • What is Heat Fusing
    • What is Stacking
    • What is the Lockdown Method
    • 34 more articles…
  • Coupons & Discounts
    • How to Apply a Discount Code
    • Can I Use Two Coupons
    • I Forgot to Use my Promo Code
    • My Code Isn’t Working
  • Return
    • How Do I Return
    • How to: Return the Control Kit
    • Return Policy
    • Do You Accept Exchanges
  • Payments
    • Update Credit Card
    • What Is Afterpay / Sezzle
  • Publicity and Advertising
    • Brand Ambassadors and Affiliates
    • Do You Pay for Reviews
    • I'm an Influencer and I Want to Promote Your Product
    • We’re a Publication That Would Like to Feature Lashify

Orders

6 articles

A Gossamer is Loose in the Clamshell

Updated on March 29, 2022

Edit my Order

Making changes to an order once placed

Updated on November 9, 2021

Marked Delivered - Not received

Updated on March 29, 2022

Shipped to the Wrong Address

Updated on March 29, 2022

Update an Order

Making changes to an order once placed

Updated on March 29, 2022

Help! There's a Problem with my Order

Updated on November 4, 2021


We run on Gobot
  • Home
  • Orders
  • A Gossamer is Loose in the Clamshell
  • Edit my Order
  • Marked Delivered - Not received
  • Shipped to the Wrong Address
  • Update an Order
  • Help! There's a Problem with my Order
  • Shipping
  • Can I Track my Order
  • How Long Does Shipping Take
  • International Shipping
  • Local Pickup
  • Shipping Terms & Conditions
  • What is Route Shipping Protection
  • Lashify
  • Contact Customer Service
  • Do You Offer a Pro Program
  • Intellectual Property
  • Picking The Right Control Kit
  • What is Lashify
  • What is the Control Kit
  • What is a Gossamer
  • How Long Does it Last
  • Is it Easy to Apply
  • How Much Does it Cost
  • Is it Waterproof
  • Is it Cruelty-Free
  • Is it Hypoallergenic?
  • Is it Recyclable
  • The Difference Between Core and Volume Gossamers
  • All About The Curls
  • Does Lashify Offer Lashes/Gossamer in Other Colors
  • Do You Sell Gift Cards
  • The Thinnest and Thickest Lash Lashify Has
  • How Do I Care for my Fuse Control Wand
  • My Bond is Leaking
  • The Difference Between Whisper Light White and Whisper Light Black
  • Subscription
  • Can I Cancel my Membership
  • How do I switch from Luxe to X?
  • How to remove a subscription item
  • How to Skip an Order
  • How to Update Luxe, Luxe 365 or VIP subscription box address
  • Is Luxe-Box Available For International Customers
  • When will my first Luxe Box Ship?
  • Application
  • Best Gossamer Length For Me
  • Can I Reuse it
  • Can I Wear Eye Makeup
  • Help! My Gossamers Don't Last/Slide Off
  • How Do I Remove my Gossamers
  • Can I Use Lash Serum
  • Can I Wear with Contacts
  • How Do I Remove That Lashes
  • Remove Makeup Without Disturbing My Lashes
  • Is Night Bond a bond
  • Can I Work Out with Gossamers On
  • Can I Fuse Without a Fuse Control Wand
  • My Whisper Light is Sticky and Clumpy
  • Can I Use My Own Glue and Tweezers with Gossamers
  • How Do I Wash my Face Without Removing the Gossamers
  • It's Stuck in the Cartridge and Won't Come Out
  • Will This Cause Damage
  • Broken Gossamers
  • Achieve an Open Eye Look
  • Do I Need to "Seal" my Gossamers
  • Do You Offer One on One Tutorials
  • Can I Wear Contacts
  • How to Do Double/Triple Bonding
  • I'm Allergic to Extensions
  • I Have Sensitive Eyes
  • What is Eye Chemistry
  • List of Ingredients to Avoid in Your Lash Prep
  • How Long Until by Bond is Tacky
  • Preventing Your Wand From Getting Sticky
  • Are You in Youtube
  • Do I Need to Fuse with Wandoms on my Fuse Control Wand
  • Spanish Tutorials
  • What is Defcon 5
  • What is Double Sealing
  • What is Heat Fusing
  • What is Stacking
  • What is the Lockdown Method
  • Coupons & Discounts
  • How to Apply a Discount Code
  • Can I Use Two Coupons
  • I Forgot to Use my Promo Code
  • My Code Isn’t Working
  • Return
  • How Do I Return
  • How to: Return the Control Kit
  • Return Policy
  • Do You Accept Exchanges
  • Payments
  • Update Credit Card
  • What Is Afterpay / Sezzle
  • Publicity and Advertising
  • Brand Ambassadors and Affiliates
  • Do You Pay for Reviews
  • I'm an Influencer and I Want to Promote Your Product
  • We’re a Publication That Would Like to Feature Lashify